Get repair tickets, inventory control, bill payments, employee commissions & integrated payments all in a single system!
If you sell prepaid PINs for H2O, AT&T, T-Mobile, Tracfone, Boost, Verizon, or any other network, and are looking for a way to process & track bill payments at your wireless repair store, RepairDesk is the right choice for you. Watch this video to learn how to setup, process, and track bill payments with RepairDesk.
Certain cellular providers (e.g. Boost) may charge an extra fee from customers when they’re paying their bills. RepairDesk's Bill Payments module allows you to add this fee to the customer’s bill and records it effectively in your database. That's not all – if you’re required to charge 911 tax by your state, we’ve got you covered. RepairDesk provides you the option to implement your 911 tax directly into every sale.
Port-in, sell & activate SIM cards at your wireless repair store and maintain customer records in RepairDesk. Expand your business by offering carrier plans, making new customers for networks, and gaining high returns in the process.
With RepairDesk, you can send text messages to your customers informing them of their upcoming bills, or drop a 'thank you' note after the customer has paid their bill at your wireless repair store so you can engage with them better.
Customers read 98% of text messages sent to them within 10 minutes. Use this to your advantage and send out text messages to target them by group easily. Select customers by carrier (e.g. Verizon) and send promotional SMS campaigns to a selected audience, and include opt-out links for customers in case they want to unsubscribe from your campaigns.
Take care of your repair jobs with complete transparency. Easily track phone repairs by scanning & printing barcode labels for cellphones that come in. Assign tickets to technicians which you can quickly search & update. Add pre- and post- device repair images, diagnostic notes & staff comments, and send SMS & email alerts to clients.
Stay up-to-date on your inventory and all its records. Configure your system to set reorder levels for your products, get low-stock notification alerts, perform inventory counts, and create purchase orders, all through a single platform. Transfer inventory and repair tickets between different store locations without any trouble using bulk imports/exports.
Stay up-to-date on your inventory and all its records. Configure your system to set reorder levels for your products, get low-stock notification alerts, perform inventory counts, and create purchase orders, all through a single platform. Transfer inventory and repair tickets between different store locations without any trouble using bulk imports/exports.
Use a secondary screen to display customers' orders and have them sign off on repairs during checkout. Our Customer Facing Display feature allows you to have a self-check-in function, where clients fill in their details while you work on other tasks, making your counter experience an efficient and pleasant one.
Keeping track of multiple stores is now super easy! Manage multiple shops using a robust dashboard, where you'll get a complete view of your sales, employees, and inventory at each location. The power of RepairDesk lets you monitor everything at every store from a single platform.
Accept debit/credit cards, EMV cards, chip cards, and all other ways your customers want to pay with RepairDesk's integrated payments system. Choose from a variety of leading payment providers, including TSYS, Square, PayPal Here, PaymentSense & Tyro for a seamless checkout experience.
Prepare items for ordering right through the RepairDesk system. Order parts and accessories with our integrated ordering system that lets you requisition items from suppliers like MobileSentrix directly from within RepairDesk with just a click of a button. You'll have your invoices synced to RepairDesk as well so you can maintain an accurate record of everything.
Monitor your employees' activities in real-time. Keep a check on their working hours, set commissions for individual staff members and view reports on their performance with ease. RepairDesk gives you the ability to optimize your workflow and cater to your employees better for smoother business operations.
View reports on product performance, sales summary, reconciliations, low stocks, employee productivity, bill payments, and much more. With the power of reports, you'll be able to have a deep-dive into your sales data for a better understanding of your business.
Startups with basic operation
Ideal for high volume repair store
Established stores with a focus on customer retention
